Jackson County's Phase 2.5 Recovery Plan which provides guidelines for reopening is now in effect. Stay up to date on Phase 2.5 guidelines and local information at cityofLS.net/coronavirus.

Customer Service

ReOpening Your Business? What to Plan for When “Restarting” Water Service

If a building has been vacant for several weeks or longer, follow these tips to help maintain internal plumbing before reopening to ensure a fresh water supply. 

Over time, chlorine dissipates in water. If plumbing isn’t used for several days, the chlorine residual will eventually fall to zero. Water Utilities recommends flushing water through unused fixtures for several minutes. This will turn over the unused water and flow fresh water from the water main through your building's plumbing.

  • Turn on every fixture and run cold water until the temperature of the water is cool. Fresh water will feel cooler than the water that has been sitting in the building's plumbing. That is a good indication of “new” chlorinated water entering pipes and fixtures.
  • Water Utilities recommends incremental checks of the plumbing in an unoccupied business. Have an employee go by and walk through the building and make sure water isn’t running anywhere it shouldn’t be.

Coronavirus Building Flushing Guidance

Service Area

The service area for Lee's Summit Water Utilities encompasses nearly all of the area within the corporate city limits and includes some areas outside of the city limits.The total service area is over 70 square miles and serves over 34,000 homes and businesses.

Billing Inquiries and Service Requests

1200 SE Hamblen Road
Lee's Summit, MO 64081
816.969.1900

After-Hours Emergency Number

After 5 p.m. and on weekends call 816.969.7407.

Commonly Requested Documents

Contact Information for Other Utilities in the Area

Other Water Providers
Jackson County PWSD #13
816.578.2249

Cass County PWSD #3
816.331.1071

Natural Gas
Spire 816.756.5252

Electricity
Evergy 888.471.5275

Residential Trash
Licensed Trash Haulers