Customer Service

Lee's Summit Water Utilities is dedicated to providing outstanding customer service through our most essential resource: water. We are proud to report a high overall customer satisfaction rating from the 2023 Customer Survey conducted by ETC Institute. This survey was designed to objectively evaluate customer satisfaction regarding our water and sewer services.

Start, Stop or Move Service

Call 969.1900 or visit the Water Utilities Customer Service Center to start, stop or move service.

Information needed to process a request:

• Name and contact information of the account holder.
• Social security number.
• Email address.
• Address where you want to start or stop service.
• Move-in or move-out date.
• If moving out, a forwarding address for the final bill.

*A service activation charge will be applied to the first bill when starting service.

Commonly Requested Documents

• Direct Debit Authorization:  Authorization agreement to set up direct payments from a bank account. 
• Hydrant Meter Rental Agreement
• Landlord Authorization to Revert Service:  Application to revert water and/or sewer services into a landlord or property manager's name.
• Pool Sewer Credit Application:  Application to request sewer credit for a non-residential outdoor pool.

Report a Water/Sewer Emergency

To report a water or sewer emergency after 5 p.m., on weekends or holidays, call 969.7407.