Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services. Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...

Lee’s Summit Water Utilities has canceled the precautionary boil water advisory issued on July 3 for customers in the Arbores Subdivision. Lab tests conducted on recent water samples confirm that customers are no longer advised to boil water prior to its use. For more information, contact Lee’s Summit Water Utilities Customer Service at (816) 969-1900 or visit the Water Utilities Service Center at 1200 SE Hamblen Road, Lee’s Summit, Mo....

Lee's Summit Water Utilities issued a precautionary boil advisory on July 3 for customers in the Arbores Subdivision. Repairs to the water system in that area led to a loss of pressure in the distribution system. The loss of pressure may cause back pressure or back siphonage and carries with it a potential for contamination or other disease-causing organisms to enter the distribution system. These conditions may pose a risk of substantial health endangerment to...