Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community. The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute...

Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services. Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...

Lee’s Summit Water Utilities has canceled the precautionary boil water advisory issued on July 3 for customers in the Arbores Subdivision. Lab tests conducted on recent water samples confirm that customers are no longer advised to boil water prior to its use. For more information, contact Lee’s Summit Water Utilities Customer Service at (816) 969-1900 or visit the Water Utilities Service Center at 1200 SE Hamblen Road, Lee’s Summit, Mo....