Understanding Your Bill

Bill Composition

Your bill includes charges for water and sanitary sewer services as applicable. The water portion of your bill has three separate charges; base fee, volume charge and sales tax.

Reading Frequency and Estimation

Your meter is read approximately every 30 days.  Sometimes your meter can not be read due to inclement weather or lack of access and that may require us to estimate your consumption.  When estimating your consumption, our system utilizes your account history if applicable to determine the estimate of consumption.

Billing Frequency

All accounts are billed monthly and the due date of your bill is based on the location in which you live.

Usage Concerns

A graph of your prior consumption history is provided to assist with understanding your usage. Occasionally, unusual bills represent a plumbing problem such as a leaking flapper in a toilet or other potential leaks with your system. Contact our staff at 816.969.1900 with your consumption concerns so that we may be able to assist your with identifying these situations. You can also complete our online contact form. Our Customer Service Representatives may have the account re-read or a leak check performed to assist you with these situations. Please visit the Schedule a Service Check page for more information. 

Payment Due

Your Water/Sewer bill is payable on the billing date and due by the due date indicated on the bill. Your bill is due within 21 days of the date it is mailed. 

Late Payments / Penalty Charges

Penalty charges of 5% are assessed on the total outstanding balance as of the due date.

Shutoff Notice

Shut-Off notices are sent for past due balances prior to the customers current bill due date. The Shut-Off notice will provide a date to make payment on the past due amount or request approval for a payment arrangement. Customers should make payment through the night depository or in person to avoid any delays in the posting of their payment and potential interruption of their service.

Re-activation Fee / Reinstate Service 

A re-activation fee must be paid along with any past due amounts to have service reinstated. This fee covers the additional expenses involved in reinstating the service.