Bill Payment

Customers are able to pay their bill online. It's a faster, easier and more convenient customer experience. Customers who currently have an account on Utility LINK will need to create an account via the Paymentus customer portal to access all system features.

Other forms of payment will continue to be available including cash, check, credit and debit card in-person or by mail, and online bank pay from a checking or savings account. A $2.95 fee will apply to credit and debit card payments. This fee is assessed and collected by our third-party vendor. 

Make a Payment

Online Payment Features:

  • View and pay multiple accounts at one time
  • Access to payment history and consumption information
  • Ability to save payment information
  • Paperless billing
  • Schedule automatic payments via a checking account or credit card
  • Payments by phone
  • “Pay Now” for quick payment without the need to create an account

Automated Phone Payment System

The new payment platform provides customers the ability to make a payment by phone with a credit or debit card. 


UtilityPay FAQs

Yes. Payments are accepted using the following:

  • American Express
  • Discover
  • Visa
  • MasterCard

In 2019, Lee’s Summit Water Utilities collected over 160,000 credit card payments through the UtilityLink online system and telephone payment system, which represents approximately 40% of utility payments. While popular, this payment method carries a significant cost much greater than other options with expenses over $370,000 for 2019. As a part of our review, Lee’s Summit Water Utilities conducted a customer satisfaction survey to gather customer perceptions about how the utility should pay for these services. When asked if the fee should be shared by all or charged individually, 59% responded that the card fees should be assigned to the individuals using the service.

Yes. Schedule payments with the option of specific frequencies, amounts and payment. A $2.95 fee will apply to credit and debit card payments. This fee is assessed and collected by our third-party vendor. 

Yes. You must register a new account and select the paperless billing feature. This must be selected in the new system, even if you received paperless billing in the old system (Utility LINK).

Yes. You can make a payment without registering an account. There is an option to make a one-time payment on the homepage of the new system. Select Pay Now to enter account information and make payment.

Yes. Customers can view and pay multiple accounts at one time

Yes. Safely save credit card and bank account information for easy access and use.


Customers with an account on the old bill payment system (Utility LINK) must create a new account to access all the features on UtilityPay. Customers will need their account and customer number from their water bill to create a login and password on the new system.