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Water Utilities > Customer Service > Bill Payment

Payment Options

Bills are due and payable on the billing date. A late fee of 5% is assessed on the total outstanding balance as of the due date.

Online Bill Payment: UtilityPay provides safe, secure and convenient online access to accounts, electronic bill sign-up and consumption history.

Direct Debit Payments or Bank Draft (ACH): Monthly payments can be automatically deducted from a bank account. Sign up by completing the Authorization Agreement for Direct Payments (ACH Debits). There is no fee for this service.

*You must save the ACH form first before entering any information. Otherwise, once saved the document will appear blank.

Mail: Detach the remittance stub located in the lower portion of the bill, enclose payment in the envelope provided and return it to Water Utilities.

In Person: Payments are accepted in person at Water Utilities and City Hall Treasury from 8 a.m. to 5 p.m., Monday through Friday. Bring the remittance stub located in the lower portion of the bill for easier processing.

Night Depository: Drop boxes are located at the front door of Water Utilities (1200 SE Hamblen Rd.), City Hall's north entrance (220 SE Green St.) and in the alley between City Hall (220 SE Green Street) and Fire Headquarters (207 SE Douglas St.). Payments placed in drop boxes will be posted the following business day.

Telephone: Payments are processed through a safe, secure and convenient telephone system 24 hours a day, seven days a week. Call 833.343.4840 and follow the prompts.

Online Banking: Payments through an online banking system, must use the online banking acct # located on the front of the bill and a remittance address of Lee's Summit Water Utilities - 1200 SE Hamblen Road 64081. There is no fee for this service.

Payment Arrangements

Payment arrangements can be made for qualified customers on past-due bills by calling 969.1900. Payment arrangements are not allowed for accounts that have been shut off.

Online Bill Payment

Customers are able to pay their bills online. It's a faster, easier and more convenient customer experience. 

Other forms of payment will continue to be available including cash, check, credit and debit card in-person or by mail, and online bank pay from a checking or savings account. A $2.95 fee will apply to credit and debit card payments. This fee is assessed and collected by our third-party vendor. 

Make a Payment

Online Payment Features

  • View and pay multiple accounts at one time.
  • Access to payment history and consumption information.
  • Ability to save payment information.
  • Paperless billing.
  • Schedule automatic payments via a checking account or credit card.
  • Payments by phone.
  • “Pay Now” for quick payment without the need to create an account.

Automated Phone Payment System

Customers can make a payment by phone with a credit or debit card. 

 

FAQs

Yes. Payments are accepted using the following:

  • American Express
  • Discover
  • Visa
  • MasterCard

In 2019, Lee’s Summit Water Utilities collected over 160,000 credit card payments through the UtilityLink online system and telephone payment system, which represents approximately 40% of utility payments. While popular, this payment method carries a significant cost much greater than other options with expenses over $370,000 for 2019. As a part of our review, Lee’s Summit Water Utilities conducted a customer satisfaction survey to gather customer perceptions about how the utility should pay for these services. When asked if the fee should be shared by all or charged individually, 59% responded that the card fees should be assigned to the individuals using the service.

Yes. Schedule payments with the option of specific frequencies, amounts and payment. A $2.95 fee will apply to credit and debit card payments. This fee is assessed and collected by our third-party vendor. 

Yes. You must register a new account and select the paperless billing feature. 

Yes. You can make a payment without registering an account. There is an option to make a one-time payment on the homepage of the online payment system. Select Pay Now to enter account information and make payment.

Yes. Customers can view and pay multiple accounts at one time.

Yes.

Yes. Safely save credit card and bank account information for easy access and use.

 

Sign Up for e-Billing

Still Receiving a Bill in the Mail? 

There's an easier way! Set up an account on the City's website and choose paperless billing. You will receive a text or email notification when your bill is ready.