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Bills include charges for water and sanitary sewer services as applicable. The water portion of a bill has three separate charges; base fee, volume charge and sales tax.

Meters are read approximately every 30 days. Sometimes, a meter cannot be read due to inclement weather or lack of access, and we may need to estimate consumption. When estimating consumption, the system utilizes account history, if applicable, to determine an estimate of consumption.

All accounts are billed monthly, and the bill due date is based on the customer's location.

A graph of consumption history is provided to assist with understanding usage. Occasionally, unusual bills represent a plumbing problem such as a leaking flapper in a toilet or other potential leaks with a system. Contact Water Utilities at 816.969.1900 with consumption concerns so we can assist with identifying these situations. Customers can also contact us online. Customer service representatives may have the account reread or a leak check performed to help with these situations.

Water/sewer bills are payable on the billing date and due by the due date indicated on the bill. Bills are due within 21 days of the mailing date.

Penalty charges of 5% are assessed on the total outstanding balance as of the due date.

Shut-off notices are sent for past-due balances before the customer's current bill due date. The shut-off notice will provide a date to make payment on the past due amount or request approval for a payment arrangement. Customers should make payments through the night depository or in person to avoid any delays in the posting of payments and potential interruption of service.

A reactivation fee and any past-due amounts must be paid to have service reinstated. This fee covers the additional expenses involved in reinstating the service.

Yes. Payments are accepted using the following:

• American Express
• Discover
• Visa
• MasterCard

In 2019, Lee’s Summit Water Utilities collected over 160,000 credit card payments through the UtilityLink online system and telephone payment system, which represents approximately 40% of utility payments. While popular, this payment method carries a significant cost much greater than other options with expenses over $370,000 for 2019. As a part of our review, Lee’s Summit Water Utilities conducted a customer satisfaction survey to gather customer perceptions about how the utility should pay for these services. When asked if the fee should be shared by all or charged individually, 59% responded that the card fees should be assigned to the individuals using the service.

Yes. Schedule payments with the option of specific frequencies, amounts and payment. A $2.95 fee will apply to credit and debit card payments. This fee is assessed and collected by our third-party vendor. 

Yes. You must register a new account and select the paperless billing feature. 

Yes. You can make a payment without registering an account. There is an option to make a one-time payment on the homepage of the online payment system. Select Pay Now to enter account information and make payment.

Yes. Customers can view and pay multiple accounts at one time.

Yes. Safely save credit card and bank account information for easy access and use.