2023 Lee’s Summit Water Utilities Customer Survey Results Monday, August 7, 2023 | Views: 741 | Categories: Water Utilities Press Releases 2023 Lee’s Summit Water Utilities Customer Survey Results Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services. Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...