2023 Lee’s Summit Water Utilities Customer Survey Results Monday, August 7, 2023 | Views: 740 | Categories: Water Utilities Press Releases 2023 Lee’s Summit Water Utilities Customer Survey Results Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services. Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...
Lee’s Summit Water Utilities Cancels Water Boil Advisory for the Arbores Subdivision Thursday, July 6, 2023 | Views: 949 | Categories: Water Utilities Press Releases Lee’s Summit Water Utilities has canceled the precautionary boil water advisory issued on July 3 for customers in the Arbores Subdivision. Lab tests conducted on recent water samples confirm that customers are no longer advised to boil water prior to its use. For more information, contact Lee’s Summit Water Utilities Customer Service at (816) 969-1900 or visit the Water Utilities Service Center at 1200 SE Hamblen Road, Lee’s Summit, Mo....
Lee’s Summit Water Utilities Issues Water Boil Advisory for the Arbores Subdivision Monday, July 3, 2023 | Views: 1187 | Categories: Water Utilities Press Releases Lee's Summit Water Utilities issued a precautionary boil advisory on July 3 for customers in the Arbores Subdivision. Repairs to the water system in that area led to a loss of pressure in the distribution system. The loss of pressure may cause back pressure or back siphonage and carries with it a potential for contamination or other disease-causing organisms to enter the distribution system. These conditions may pose a risk of substantial health endangerment to...
Director of Water Utilities Receives American Water Works Association Award Tuesday, April 25, 2023 | Views: 1459 | Categories: Water Utilities Press Releases Director of Water Utilities Receives American Water Works Association Award The City of Lee’s Summit is pleased to announce Mark Schaufler, director of Water Utilities, recently received the 2023 Missouri Section American Water Works Association Donald R. Boyd Water Utility Manager Award. This distinguished award recognizes exceptional managerial abilities with a community water supply. Schaufler has been a part of Water Utilities for nearly 30 years, 20 of which are in his current role as director. During his tenure, Schaufler...
Lee’s Summit Water Utilities Releases 2022 Customer Survey Results Tuesday, August 30, 2022 | Views: 2905 | Categories: Water Utilities Press Releases Lee’s Summit Water Utilities Releases 2022 Customer Survey Results Lee’s Summit Water Utilities released the results of the 2022 Customer Survey which shows high overall satisfaction with the quality of water and sewer services. A total of 629 residents completed the survey which was administered by ETC Institute in the spring of 2022. The Customer Survey was developed to objectively assess customer satisfaction with the delivery of water and sewer services and provide customers with an opportunity to provide...