Lee’s Summit Water Utilities Receives Two Customer Service Awards
Lee’s Summit Water Utilities Receives Two Customer Service Awards
Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community.
The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute...
2023 Lee’s Summit Water Utilities Customer Survey Results
2023 Lee’s Summit Water Utilities Customer Survey Results
Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services.
Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...
Lee’s Summit Water Utilities Cancels Water Boil Advisory for the Arbores Subdivision
Lee’s Summit Water Utilities Cancels Water Boil Advisory for the Arbores Subdivision
Lee’s Summit Water Utilities has canceled the precautionary boil water advisory issued on July 3 for customers in the Arbores Subdivision. Lab tests conducted on recent water samples confirm that customers are no longer advised to boil water prior to its use.
For more information, contact Lee’s Summit Water Utilities Customer Service at (816) 969-1900 or visit the Water Utilities Service Center at 1200 SE Hamblen Road, Lee’s Summit, Mo....
Lee’s Summit Water Utilities Issues Water Boil Advisory for the Arbores Subdivision
Lee’s Summit Water Utilities Issues Water Boil Advisory for the Arbores Subdivision
Lee's Summit Water Utilities issued a precautionary boil advisory on July 3 for customers in the Arbores Subdivision. Repairs to the water system in that area led to a loss of pressure in the distribution system. The loss of pressure may cause back pressure or back siphonage and carries with it a potential for contamination or other disease-causing organisms to enter the distribution system. These conditions may pose a risk of substantial health endangerment to...
Director of Water Utilities Receives American Water Works Association Award
Director of Water Utilities Receives American Water Works Association Award
The City of Lee’s Summit is pleased to announce Mark Schaufler, director of Water Utilities, recently received the 2023 Missouri Section American Water Works Association Donald R. Boyd Water Utility Manager Award. This distinguished award recognizes exceptional managerial abilities with a community water supply.
Schaufler has been a part of Water Utilities for nearly 30 years, 20 of which are in his current role as director. During his tenure, Schaufler...