Search Press Releases

Press Release Archive

Press Releases

  |   Views: 5226
  |   Categories: Water Utilities Press Releases

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community.

The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute conducted the DirectionFinder® survey on behalf of 200 municipalities across the U.S. to gauge resident satisfaction with government services. Lee’s Summit Water Utilities’ results indicated high satisfaction with regard to quality of services, customer service and customer perceived value.  

Advanced Utility Systems selected Lee’s Summit Water Utilities as a recipient of its 2023 Customer Service Excellence Award for providing outstanding service to its customers. Advanced Utility Systems provides customer information and billing solution software to 90 utilities across North America and the Caribbean, awarding one utility and municipality this achievement.

“We are honored to receive these awards which underscore our ongoing dedication to serving our community. These accolades reflect the culmination of the hard work and dedication of our employees who go above and beyond to ensure customer satisfaction,” said Director of Water Utilities Mark Schaufler. “We remain committed to upholding the highest standards of customer service and innovation and will continue to prioritize customer needs in the provision of water services.”

For more information about Lee’s Summit Water Utilities, visit LSWater.net

Print

Latest Press Releases

Bedroom Fire Causes Extensive Damage
Bedroom Fire Causes Extensive Damage

Bedroom Fire Causes Extensive Damage

On Tuesday, May 9, 2023, at 4:42 pm, the Lee’s Summit Fire Department responded to a structure fire in the 400 Block of SE Weiss Circle. The occupant called 911 and reported a fire in the upstairs bedroom. The occupant was evacuating the house.  When the fire department arrived, light smoke was coming from the two-story, single-family residence. The occupant and pet were safe outside. Firefighters entered the house to heavy smoke conditions and...
Director of Water Utilities Receives American Water Works Association Award
Director of Water Utilities Receives American Water Works Association Award

Director of Water Utilities Receives American Water Works Association Award

The City of Lee’s Summit is pleased to announce Mark Schaufler, director of Water Utilities, recently received the 2023 Missouri Section American Water Works Association Donald R. Boyd Water Utility Manager Award. This distinguished award recognizes exceptional managerial abilities with a community water supply. Schaufler has been a part of Water Utilities for nearly 30 years, 20 of which are in his current role as director. During his tenure, Schaufler...
Hotel Reoccupied After a Small Fire
Hotel Reoccupied After a Small Fire

Hotel Reoccupied After a Small Fire

On Monday, April 24, 2023, at 6:15 p.m., the Lee’s Summit Fire Department initially responded to an automatic fire alarm at the Quality Inn, 1020 SE Blue Parkway. The incident was upgraded to a structure fire when someone with the business reported smoke on the third floor. Nothing was visible outside the three-story, 63-room hotel when the fire department arrived. The alarms were sounding, and the guests were evacuating the building. Staff reported smoke...
City of Lee’s Summit to Host Sweep the Summit on April 22
City of Lee’s Summit to Host Sweep the Summit on April 22

City of Lee’s Summit to Host Sweep the Summit on April 22

In conjunction with Earth Day, the City of Lee’s Summit is launching Sweep the Summit on Saturday, April 22, a biannual event to address ongoing litter issues, encourage recycling and help keep our city beautiful. Residents, businesses, community groups and students are encouraged to take part in one or all of the four environmental activities planned throughout the City. The events include Street Clean, Stream Team, RecycleFEST and Drug Take-Back...
Six LSFD Personnel Complete Paramedic Training
Six LSFD Personnel Complete Paramedic Training

Six LSFD Personnel Complete Paramedic Training

Six members of the Lee's Summit Fire Department earned their certificate of completion for their paramedic program, which began in October of 2021. Their next step is to complete their practical and written exams, which will allow them to become licensed paramedics in the State of Missouri. Please join us in congratulating Engineer Sandra Hughes, Firefighter Brennan Johnson, Firefighter James Heuer, Firefighter Owen Ellis, Firefighter Cameron Shultz, and...
First212325Last