Press Releases

Lee’s Summit Water Utilities released results from the 2026 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey was administered by ETC Institute online and by phone to a sample of customers who have had contact with Lee's Summit Water Utilities. The purpose of the survey was to understand how Lee's Summit Water Utilities delivers services so they can better serve the needs of the community, improve communication, customer service and interactions with customers. Of the 309 respondents, 251 respondents indicated they had interactions with Lee's Summit Water Utilities in the past two years. Overall satisfaction is very high, ranging from 89% to 79% (very satisfied and satisfied responses). The most common interaction respondents had is contacting customer service (91%) while also...

Lee's Summit Water Utilities has released its 2026 Water Quality Report. Lee's Summit Water Utilities is pleased to report that its water meets or exceeds all standards for safe and high-quality water.

Following a distinguished career of more than 40 years of public service, Director of Water Utilities Mark Schaufler has announced his retirement effective Feb. 3. Schaufler has led Lee’s Summit Water Utilities for the past 21 years, shaping it into a nationally accredited and award-winning agency committed to exceptional customer service and operational excellence.