Search Press Releases

Press Release Archive

Press Releases

  |   Views: 1325
  |   Categories: Water Utilities Press Releases

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community.

The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute conducted the DirectionFinder® survey on behalf of 200 municipalities across the U.S. to gauge resident satisfaction with government services. Lee’s Summit Water Utilities’ results indicated high satisfaction with regard to quality of services, customer service and customer perceived value.  

Advanced Utility Systems selected Lee’s Summit Water Utilities as a recipient of its 2023 Customer Service Excellence Award for providing outstanding service to its customers. Advanced Utility Systems provides customer information and billing solution software to 90 utilities across North America and the Caribbean, awarding one utility and municipality this achievement.

“We are honored to receive these awards which underscore our ongoing dedication to serving our community. These accolades reflect the culmination of the hard work and dedication of our employees who go above and beyond to ensure customer satisfaction,” said Director of Water Utilities Mark Schaufler. “We remain committed to upholding the highest standards of customer service and innovation and will continue to prioritize customer needs in the provision of water services.”

For more information about Lee’s Summit Water Utilities, visit LSWater.net

Print

Latest Press Releases

$250k Grant Awarded to LSPR for Mouse Creek Trail Project
$250k Grant Awarded to LSPR for Mouse Creek Trail Project

$250k Grant Awarded to LSPR for Mouse Creek Trail Project

Lee’s Summit Parks and Recreation has been awarded a $250,000 Recreational Trails Program Grant for the future trail along Mouse Creek in south Lee’s Summit. The grant was given through the Missouri Natural Resources Division of State Parks. This is the largest amount LSPR has received for a local trail project.  The Mouse Creek Trail will consist of 1.2 miles of paved trail.  It will feature a low-water crossing and a pre-cast truss bridge...
City of Lee's Summit To Host MLK Celebration
City of Lee's Summit To Host MLK Celebration

City of Lee's Summit To Host MLK Celebration

The City of Lee’s Summit’s Human Relations Commission will celebrate Dr. Martin Luther King Jr. on Jan. 15 at 5:30 p.m. at The Pavilion at John Knox Village, 520 NW Murray Road. The theme for this year’s free community-wide event is “Living the Dream, It Starts with Me Spreading Hope, Courage and Unity.” Dr. Martin Luther King Jr.'s profound and lasting influence is undeniable. His unwavering commitment to racial and social...
City of Lee’s Summit Announces Director of Information Technology
City of Lee’s Summit Announces Director of Information Technology

City of Lee’s Summit Announces Director of Information Technology

The City of Lee’s Summit is pleased to announce the appointment of Diana Newman as director of information technology. Newman begins her position on Jan. 6, where she will provide overall management, control and direction for the Information Technology Division. Newman will lead a staff of 33 professionals and oversee a budget of approximately $6 million. Newman brings more than 30 years of experience providing informational technology and strategic...
Lee’s Summit Community Development Block Grant Application Period Begins January 8

Lee’s Summit Community Development Block Grant Application Period Begins January 8

The City of Lee’s Summit will accept applications from qualified agencies for 2024-25 Community Development Block Grant funding from Jan. 8 – Feb. 2, 2024. The U.S. Department of Housing and Urban Development awards federal grant funds to the City on an annual basis. These funds must be used to meet the needs of low- to moderate-income individuals and families, address slum or blight in Lee's Summit or meet an urgent need. Lee's Summit was...
First468Last