Search Press Releases

Press Release Archive

Press Releases

  |   Views: 3337
  |   Categories: Water Utilities Press Releases

Lee’s Summit Water Utilities Releases 2022 Customer Survey Results

Lee’s Summit Water Utilities Releases 2022 Customer Survey Results

Lee’s Summit Water Utilities released the results of the 2022 Customer Survey which shows high overall satisfaction with the quality of water and sewer services.  A total of 629 residents completed the survey which was administered by ETC Institute in the spring of 2022.

The Customer Survey was developed to objectively assess customer satisfaction with the delivery of water and sewer services and provide customers with an opportunity to provide open-ended feedback.

The results found that a majority continue to be happy with the reliability of water service (94%), the reliability of sanitary sewer service (90%), clarity of drinking water (88%), smell of drinking water (87%) and variety of bill payment options available (86%). Respondents were asked to select four service items that should receive the most emphasis over the next two years. The top four priorities in order of importance were safety and taste of drinking water, reliability of water service and water service charges.

“We are encouraged by the feedback received from our customers and will use the results to determine where we need to focus our efforts to ensure we are meeting the community’s needs,” said Director of Water Utilities Mark Schaufler, “I’d like to thank our community of engaged citizens who took the time to let us know what’s most important to them.”

In the future, Water Utilities will conduct a customer survey annually. Full survey results are available at LSWater.net.

Print

Latest Press Releases

Electrical Fire Involving a Space Heater Damages Home
Electrical Fire Involving a Space Heater Damages Home

Electrical Fire Involving a Space Heater Damages Home

On Wednesday, November 22, 2023, at 3:49 a.m., the Lee's Summit Fire Department responded to a structure fire in the 1400 Block of SW Jefferson. The occupants called 911 after waking up to a popping noise and discovered smoke and fire in the living room. When the fire department arrived, smoke was visible from the front door of a one-story, single-family residence. The occupants and dog were outside.  Firefighters entered the building and quickly...
Lee’s Summit City Hall Accepting Jackson County Tax Payments

Lee’s Summit City Hall Accepting Jackson County Tax Payments

Lee’s Summit City Hall is accepting Jackson County property, business and real estate tax bill payments. Payments can be made at Treasury, located in the lobby of City Hall, 220 SE Green St. Treasury is open from 8 a.m. to 5 p.m. Monday through Friday with extended hours of 7:30 a.m. to 5 p.m. Dec. 27-29. Taxpayers may also place bill payments in one of the City’s drop boxes, located in the vestibule of the north entrance to City Hall or in the alley...
Truck 3 In Service at Fire Station No. 3
Truck 3 In Service at Fire Station No. 3

Truck 3 In Service at Fire Station No. 3

The Lee’s Summit Fire Department proudly announces that Truck 3 went into service November 11 at Fire Station No. 3 as the second staffed fire apparatus in the station with Pumper 3, Med 3, and Chief 102, and is the first addition of a fire truck and crew since 2006. The ladder truck is an expansion apparatus approved through the 2019 No Tax Increase Bond Issue, along with the twelve personnel to staff it approved in the 2022 Public Safety Sales Tax initiative....
City of Lee’s Summit Launches New Alert System for Residents
City of Lee’s Summit Launches New Alert System for Residents

City of Lee’s Summit Launches New Alert System for Residents

The City of Lee’s Summit is excited to launch LS Aware, a free alert system designed to keep residents and businesses informed of emergencies and certain non-emergency events. The City can quickly send messages via phones, text, email and more, depending on the preferences set up by the user. The public is encouraged to sign up at LSaware.net LS Aware will be used to communicate emergency notifications that involve immediate or pending threats to public...
Lee’s Summit Snowplow Naming Contest Accepting Submissions
Lee’s Summit Snowplow Naming Contest Accepting Submissions

Lee’s Summit Snowplow Naming Contest Accepting Submissions

The City of Lee’s Summit Public Works Department is inviting the community to participate in its first Snowplow Naming Contest. Residents can submit their unique and creative names for the City’s snowplows online at cityofLS.net/snowplow through Nov. 7. Winning entries will be announced Nov. 20 on the City’s social media and website. The new names will be placed on the City’s snow removal equipment that is in service during the upcoming...
First246Last