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Lee’s Summit Water Utilities Releases 2022 Customer Survey Results

Lee’s Summit Water Utilities Releases 2022 Customer Survey Results

Lee’s Summit Water Utilities released the results of the 2022 Customer Survey which shows high overall satisfaction with the quality of water and sewer services.  A total of 629 residents completed the survey which was administered by ETC Institute in the spring of 2022.

The Customer Survey was developed to objectively assess customer satisfaction with the delivery of water and sewer services and provide customers with an opportunity to provide open-ended feedback.

The results found that a majority continue to be happy with the reliability of water service (94%), the reliability of sanitary sewer service (90%), clarity of drinking water (88%), smell of drinking water (87%) and variety of bill payment options available (86%). Respondents were asked to select four service items that should receive the most emphasis over the next two years. The top four priorities in order of importance were safety and taste of drinking water, reliability of water service and water service charges.

“We are encouraged by the feedback received from our customers and will use the results to determine where we need to focus our efforts to ensure we are meeting the community’s needs,” said Director of Water Utilities Mark Schaufler, “I’d like to thank our community of engaged citizens who took the time to let us know what’s most important to them.”

In the future, Water Utilities will conduct a customer survey annually. Full survey results are available at


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