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Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community.

The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute conducted the DirectionFinder® survey on behalf of 200 municipalities across the U.S. to gauge resident satisfaction with government services. Lee’s Summit Water Utilities’ results indicated high satisfaction with regard to quality of services, customer service and customer perceived value.  

Advanced Utility Systems selected Lee’s Summit Water Utilities as a recipient of its 2023 Customer Service Excellence Award for providing outstanding service to its customers. Advanced Utility Systems provides customer information and billing solution software to 90 utilities across North America and the Caribbean, awarding one utility and municipality this achievement.

“We are honored to receive these awards which underscore our ongoing dedication to serving our community. These accolades reflect the culmination of the hard work and dedication of our employees who go above and beyond to ensure customer satisfaction,” said Director of Water Utilities Mark Schaufler. “We remain committed to upholding the highest standards of customer service and innovation and will continue to prioritize customer needs in the provision of water services.”

For more information about Lee’s Summit Water Utilities, visit


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