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City of Lee’s Summit Named Leader in Digital Technology

City of Lee’s Summit Named Leader in Digital Technology

The City of Lee’s Summit has been recognized as a leader in digital technology by the Center for Digital Government. Lee’s Summit ranked second in the 2018 Digital Cities Survey among cities with a population of 75,000 to 124,999 for its ability to use technology to boost transparency, realize efficiencies and improve the citizen experience. It’s the fifth time Lee’s Summit has placed in the top 10 in the 75,000 to 124,999 category.

Lee’s Summit is committed to providing access to information to residents and recently launched a complete redesign of the City’s website focusing on residents, businesses and visitors. The redesigned website offers improved search, streamlined information, intuitive navigation and a modern look that renders properly on all devices. As part of the redesign process, the City conducted resident surveys and formed a Community Partner Committee to understand and address the needs of the community.

The City of Lee’s Summit is also taking advantage of more digital platforms to deliver important information to residents. The City has launched an Alexa skill for Amazon Echo devices; is active on Nextdoor, Facebook, Twitter and Instagram; and has introduced new digital newsletters to help residents stay informed about what’s happening in Lee’s Summit.

To increase productivity and data accuracy, data collection has been pushed to the field using iPads and mobile applications. This year, Development Services joined the Public Works Department and Water Utilities by putting iPads in the hands of codes officers and building inspectors and allowing direct edits to data.

Another emphasis is cyber security, which the City has invested in with new hardware, software and services. Cyber security training is also required for all City employees.

“The City of Lee's Summit is honored to be recognized by the Center for Digital Government for our efforts to use new technology and best practices to drive citizen engagement and improve how City services are delivered,” said Chief Technology Officer Steve Marsh. “Technology continues to evolve and provide us with endless opportunities to transform the way we do business. With a citizen-centric approach, the City stands ready to make smart technology investments in new innovations which improve the citizen experience and meet strategic priorities.”

The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government.

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