Water Utilities regularly consults the Water Utility Advisory Board, representing Lee’s Summit residents, developers and business owners to get thoughtful feedback. WUAB provides input to the City Council on the services, financial policies, planning and fees of Water Utilities to help ensure the efficient and sustainable provision of its services.

A water utility advisory board composed of customer representatives is crucial for several reasons.

• Customer Representation: It ensures that the voices and concerns of the community are heard, providing direct insight into customer needs and expectations.
• Enhanced Communication: The board facilitates better communication between the utility and its customers, fostering transparency and trust.
• Feedback and Improvement: Customer input can guide the utility in improving services, addressing issues and implementing innovative solutions based on real experiences.
• Accountability: An advisory board promotes accountability by allowing customers to monitor utility practices and decisions, ensuring the utility operates in the community's best interest.
• Informed Decision-Making: With diverse perspectives, the board can help the utility make more informed decisions regarding policies, rates and capital projects.
• Community Engagement: It encourages broader community involvement in water utility operations, enhancing civic engagement and public support for initiatives.
• Long-Term Planning: Customer input can assist the utility in long-term planning efforts, ensuring future investments and strategies align with community priorities.

The WUAB strengthens the relationship between Water Utilities and the customer, leading to improved service delivery and community satisfaction.

Board Members