Lee's Summit Water Utilities is a recognized leader in municipal services, consistently providing exceptional service.
Water Utilities became accredited through the American Public Works Association in June 2024. This accreditation formally verifies and recognizes that Water Utilities complies with the recommended management practices set forth by the American Public Works Association.
The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey. During 2023, ETC Institute conducted the DirectionFinder® survey on behalf of 200 municipalities across the U.S. to gauge resident satisfaction with government services. Lee’s Summit Water Utilities’ results indicated high satisfaction with the quality of services, customer service and customer perceived value.
Advanced Utility Systems recognized Lee’s Summit Water Utilities with the 2023 Customer Service Excellence Award for delivering exceptional service to its community. This award honors one utility and municipality each year, highlighting the achievements of the 90 utilities in North America and the Caribbean that use Advanced Utility Systems' customer information and billing solution software.