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Water Utilities > Water Utilities News

Water Utilities News

Tuesday, April 25, 2023   |   Views: 5213
  |   Categories: Water Utilities Press Releases

Director of Water Utilities Receives American Water Works Association Award

Director of Water Utilities Receives American Water Works Association Award

The City of Lee’s Summit is pleased to announce Mark Schaufler, director of Water Utilities, recently received the 2023 Missouri Section American Water Works Association Donald R. Boyd Water Utility Manager Award. This distinguished award recognizes exceptional managerial abilities with a community water supply.

Schaufler has been a part of Water Utilities for nearly 30 years, 20 of which are in his current role as director. During his tenure, Schaufler has fostered a supportive and encouraging environment within the department by prioritizing customer services and employee engagement. He developed a customer advisory group, focused on gaining stakeholder support on water utility issues from financial policies to rates and other major initiatives. He also moved Water Utilities to a new asset management model for system maintenance and renewal resulting in a more efficient and less reactive system.

Schaufler continuously displays a vast amount of knowledge and leadership day to day for staff, and he puts the community first when making the best decisions for Water Utilities and the City of Lee’s Summit.

The Missouri Section of the American Water Works Association is a leader for the public drinking water profession and works to advance the technology, science, and governmental policies relative to the public drinking water profession’s role in the stewardship of water resources.

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Latest News

City of Lee's Summit Announces New Director of Water Utilities

City of Lee's Summit Announces New Director of Water Utilities

City of Lee's Summit Announces New Director of Water Utilities
The City of Lee’s Summit is pleased to announce Jeff Thorn's appointment as director of Water Utilities, effective March 20. Thorn replaces Mark Schaufler, who retired in February after serving the City for 31 years. Thorn has more than 28 years of experience in engineering, project management and the construction of water and wastewater projects. For the past five years, he has been the deputy director of Lee’s Summit Water Utilities, managing the...
Director of Water Utilities Mark Schaufler Announces Retirement

Director of Water Utilities Mark Schaufler Announces Retirement

Director of Water Utilities Mark Schaufler Announces Retirement

Following a distinguished career of more than 40 years of public service, Director of Water Utilities Mark Schaufler has announced his retirement effective Feb. 3. Schaufler has led Lee’s Summit Water Utilities for the past 21 years, shaping it into a nationally accredited and award-winning agency committed to exceptional customer service and operational excellence.

Lee’s Summit Water Utilities Department Achieves American Public Works Association Accreditation

Lee’s Summit Water Utilities Department Achieves American Public Works Association Accreditation

Lee’s Summit Water Utilities Department Achieves American Public Works Association Accreditation

Lee’s Summit Water Utilities is proud to announce it recently received full accreditation from the American Public Works Association. This accreditation formally verifies and recognizes that Water Utilities complies with the recommended management practices set forth by the American Public Works Association.

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities Receives Two Customer Service Awards

Lee’s Summit Water Utilities Receives Two Customer Service Awards
Lee’s Summit Water Utilities is proud to announce the receipt of two prestigious customer service awards recognizing its commitment to excellence in serving the Lee’s Summit community. The ETC Institute’s Leading the Way award was given to Lee’s Summit Water Utilities to recognize its ranking in the top 10% of municipalities for outstanding performance in core areas assessed in the DirectionFinder® Survey.
2023 Lee’s Summit Water Utilities Customer Survey Results

2023 Lee’s Summit Water Utilities Customer Survey Results

2023 Lee’s Summit Water Utilities Customer Survey Results
Lee’s Summit Water Utilities released results from the 2023 Customer Satisfaction Survey that show customer satisfaction ratings significantly higher than the U.S. and regional averages. The survey is administered by ETC Institute to a random sample of households and provides a snapshot of how customers view the delivery of water and sewer services. Of the 402 respondents, 84% indicated overall satisfaction with the delivery of services, a 2% increase over...
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