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MESSAGE FROM THE DIRECTOR
Dear Stakeholders,
I am honored to present the 2025 Water Quality Report on behalf of Lee's Summit Water Utilities. I’ve got the privilege of leading a team deeply committed to protecting public health and delivering high-quality water and sewer services to our growing community. This report reflects our regulatory compliance and shared commitment to service excellence, public trust, and long-term infrastructure stewardship.
Over the past year, we have advanced several key initiatives that strengthen our mission to deliver safe, reliable and sustainable water and sewer services to every household, business and public institution in Lee’s Summit, as well as the broader communities within our service area.
Among our most notable accomplishments in 2024:
- Planning for Growth and Resilience
We began strategic discussions with Kansas City Water Services to secure an additional 8 million gallons per day of treated water. This future supply, outlined in the 2023 Water Master Plan, will expand our total contractual capacity to 40.5 million gallons per day, helping to support continued residential and economic growth.
- Protecting Public Health through Compliance and Transparency
We successfully completed the EPA-mandated Lead Service Line Inventory (LSLI) ahead of the October 2024 deadline. This proactive measure, driven by lessons learned from communities like Flint, Michigan, allowed us to identify and notify customers with potential lead service lines. We’ve already begun replacing those lines and remain fully committed to removing all known lead service lines in the coming years.
- Achieving National Accreditation from the American Public Works Association
In 2024, Lee’s Summit Water Utilities earned national accreditation from the American Public Works Association, a significant milestone highlighting our department’s commitment to excellence, transparency and continuous improvement. This designation makes Water Utilities the fifth City department to achieve APWA accreditation, placing Lee’s Summit among a very small number of cities in Missouri with five nationally accredited departments. This independent review of our policies, procedures and service delivery standards provided valuable insights that are already helping us strengthen operations and improve efficiency. More importantly, it affirms to our community that we operate with integrity, accountability and a forward-thinking approach. Earning APWA accreditation is not a one-time achievement. It’s part of our ongoing journey to ensure we are always improving, innovating and delivering the high-quality service our residents and businesses expect and deserve.
These accomplishments demonstrate our strategic focus on planning, innovation and accountability. Whether you’re a resident turning on your tap, a business leader planning for future development or an elected official shaping public policy, you deserve a utility that meets your needs today and anticipates the demands of tomorrow.
Looking ahead, continued investment in infrastructure will be critical. From replacing aging pipes to planning for future capacity, our goal is to ensure Lee’s Summit remains a place where families thrive, businesses grow, and our customers are well served.
I want to thank each of you for your trust and support. Our work is not just about pipes and fittings. It’s about serving people, safeguarding health and contributing to the overall vitality of our community. It’s a privilege to serve in this role, and I look forward to building on this momentum in the years ahead.
In Service,
Jeff Thorn
Director of Water Utilities