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OUR MISSION

Lee's Summit Water Utilities is dedicated to providing reliable water and sanitary sewer services responsibly and efficiently for the health and safety of our community with exceptional customer service, integrity and pride. 

 

Can't Flush This!

There are so many items that we try to flush down the toilet that really should not be there – medications, wipes, hygiene products, diapers, etc.  Our sanitary sewer systems are not designed for anything other than standard toilet paper and human waste to be flushed. Other items – even those marked “flushable” can clog up a sewer main or lateral before it naturally biodegrades. Overtime, flushing these “foreign” items can result in back-ups or overflows. So before you flush, remember you can’t flush this:

  • Baby wipes
  • Diapers
  • Paper towels
  • Cleaning wipes
  • Cotton balls or swabs
  • Syringes
  • Candy or food wrappers
  • Clothing labels
  • Sponges
  • Toys
  • Any plastic item
  • Aquarium gravel
  • Kitty litter
  • Rubber or latex items
  • Cigarette butts
  • Feminine hygiene products
  • Hair
  • Underwear
  • Disposable toilet brushes
  • Medication
  • Bandages


 

Pay your bill online with Utility Link 

The new secure bill payment system is now available. To register with Utility Link, you will need to have your account number and customer number which can be found on your new bill. Once registered, you will  no longer need your account and customer number to access your account as you can log in with your new username and password. Sign up now.

 

The Water Utilities Service Center, located at 1200 SE Hamblen Road, is open for business. The 38,000 square-foot building consolidates the entire Water Utilities staff of more than 50 employees to a single facility.

 “For the first time in modern history, all functions of the Water Utilities Department will be consolidated and housed at one location. This new building will centralize our staff and services and increase our operational effectiveness, which means better service for current and future customers,” said Mark Schaufler, Director of Water Utilities.  “In addition, as a result of careful planning and at the suggestion of the 2011 Strategic planning group, this project was completely cash funded, meaning no debt had to be issued to fund the project.

The Service Center features a customer service-vestibule and welcome center, a field-crew ready-room, plenty of office and work space for all current and anticipated employees, locker rooms, equipment and material storage facilities and parking for all Utility owned vehicles.

 Additionally, the facility will feature a wash bay for equipment, areas for expansion, and other accommodations that will allow the department provide efficient and reliable water and sewer services for years to come.

The Water Utilities Service Center is open from 8 a.m. to 5 p.m. Monday-Friday. Customers  may pay their bill in-person at the Service Center during business hours or at the drop box located right outside the customer entrance.  All previous methods of bill-payment may still be utilized including the cashier counter inside City Hall, 220 SE Green.

Click here for more bill payment options